Ooma Office
Frequently Asked Questions.

Ooma AirDial works with a wide range of carriers including Rogers Communications, T-Mobile, AT&T, UScellular, Verizon and PTCRB. [...]

You can rip out and replace all of your legacy devices, which is often impractically difficult or expensive. Instead, you can get an affordable digital solution like Ooma AirDial that provides a digital connection that looks like a traditional POTS line to the legacy device. AirDial is a single package that combines hardware, a wireless data connection on a nationwide network and phone service. Sensitive information is encrypted and doesn’t [...]

The short answer is that copper telephone lines are becoming too expensive to maintain. Telecommunication companies are migrating to newer technologies, like VoIP solutions and fiber-optic cables. The Federal Communications Commission (FCC) recognized this in an August 2019 FCC order that removed obligations for certain local telephone companies to offer legacy services at regulated rates.The Canadian Radio-television [...]

When choosing an auto dialer, consider factors such as business requirements, budget, scalability, compliance, customer support, and the reputation of the auto dialer vendor. [...]

Key performance indicators (KPIs) like call connect rate, conversion rate and average call duration can help measure contact list effectiveness. Additionally, metrics relating to abandoned call rates and opt-out requests can help ensure the auto dialer is being used responsibly. [...]

Auto dialers are ideal for sales, customer service, telemarketing and debt collection employees. If your business makes outbound calls to contacts, an auto dialer helps improve efficiency and productivity. [...]

Auto dialers can significantly increase the number of calls made by employees leading to higher productivity and more sales conversions. By automating the dialing process, businesses reduce the time manually dialing contacts, resulting in cost savings. [...]

Ooma Auto Dialer is telephony technology that dials phone numbers from a pre-defined contact list that is uploaded from a CSV file into Ooma Office Pro Plus. [...]

Place the widget in a prominent location on your website. Consider adding the Contact Us Website Widget to the page header, footer or side bar to help visibility. Use compelling call-to-action text such as “Contact us now” to encourage visitors to reach out. Test different locations and text variations to determine what resonates best with customers and prospects. [...]

Inquiries submitted through the Contact Us Website Widget, the messages along with contact details are shown within the Ooma Desktop app in a shared message inbox. Any Ooma Office Pro or Ooma Office Pro Plus users that have access to the message box can view and respond to customer messages. [...]